Cancellation Policy
We understand that unanticipated events happen occasionally in everyone’s life. With the desire to be effective and fair to all clients, the following policies are honored:
24-hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged 50% of your appointment. This amount must be paid prior to your next scheduled appointment.
No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your service provider will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your service provider and other customers, please plan accordingly and be on time.
Safety and Security Policy
This policy is in place in order to maintain professionalism, safety, privacy and communication expectations. Bijou requires all new guests to provide they’re full name, cell phone number, current email and a credit card number. The required cell phone number is for appointment confirmations and direct communication. An email is required for any possible invoices, confirmations and further communications. A credit card number is required to hold guest appointments and to maintain consistency with our 24 hour cancellation and no-call/no-show policy. Furthermore, please acknowledge that Bijou is a legitimate esthetics and massage establishment and any inappropriate conduct will be immediately reported to the authorities and the client will no longer be allowed to receive services at Bijou Spa & Boutique. These requirements are essential for the safety and livelihood of both the service provider and the client. Thank you for choosing Bijou Spa & Boutique for your holistic spa services.
